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Questions to ask your builder before you start

Building Advice, Recent News

TLDR:

Ask your builder about their experience, make sure you clearly understand what’s included in your quote, and check what support and communication you’ll get throughout the build. These simple questions will help first home buyers feel confident, avoid surprises, and enjoy the process of building their first home.

Need more clarity? Read on below.

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Building your first home is a big moment; exciting, a little overwhelming, and full of “I hope I’m doing this right.” Don’t stress, we’ve put together a helpful guide for you to ask the right questions early on. By the end of this, the process will feel a whole lot smoother, and you’ll feel more in control.

Here’s a handy guide on some questions to ask your builder, whether it’s your first meeting, or custom build.

1. Get to know your builder

Before signing anything, make sure you know who you’re trusting with your future home. Not all builders have the same experience, certifications, or guarantees.

Key questions to ask the builder before hiring:

Are they a licensed and trade-certified builder?
How long have they been in business, and how many homes have they completed?
Do they offer a structural guarantee?

Knowing their credentials, experience, and reliability will give you confidence that your home is in safe hands.

2. Understand your quote

A quote isn’t just a price; it’s what you’re actually paying for. Break down what you’re actually paying for and what’s included (or not). Understanding the quote upfront prevents surprises later.

Key questions to ask:

Does the quote include all extras and options? What’s excluded?
How much deposit is required, and what happens if you cancel?
When will you receive a final price for the build?
Can you keep reports you’ve paid for, such as soil tests or reports, if the build doesn’t go ahead?
How long will the build take, and what provisions are in place for delays?

Getting clear answers ensures your budget and expectations are realistic from the start.

3. Know what support you’ll get

As a first home buyer, you want a builder who doesn’t leave you guessing. A builder isn’t just a contractor; they should guide you through the entire building process. Knowing what services they offer helps you choose a builder that aligns with your needs.

Key questions to ask at the first meeting:

• Do they have a clear, step-by-step process for your home build?
• Will a site manager be available to manage the build and answer questions during the build?
• Are there experienced New Homes Consultants to provide advice on fixtures, finishes, and colours?
• Do they have a showroom you can visit for decorating guidance?
• Is there a point of contact available at all times during the build?

Builders who provide support, guidance, and communication at every stage make the journey smoother and less stressful. Our helpful FAQ section can also help answer any other questions you might have.

The key takeaway

Your first home should feel exciting, not confusing. By asking about your builder’s experience, understanding your quote, and knowing what support you’ll receive, you’ll feel confident, prepared, and ready to build something you’ll be proud of.